France

1. Community
2. Support Forum
3. Can’t move or copy files on iOS

Hi D Kessler, Welcome to the Box Community, I'm happy to help! You may not have the necessary permission to move or copy files on that folder. The actions you can take on files/ folder that was sha...

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• France
• August 17, 2022 19:37
• Edited
• -1 votes

1. Community
2. Support Forum
3. Box Drive has constant Syncing problems

Hi Sabrina,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate and may require specific account information.  I've gone ahe...

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• France
• August 11, 2022 20:28
• -1 votes

1. Community
2. Support Forum
3. "Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot."

Hi Terry,  Welcome to the Box Community, I'm happy to help! Can you please try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/36004...

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• France
• August 05, 2022 21:44
• -1 votes

1. Community
2. Support Forum
3. "This File Doesn't Exist" - Photoshop export/save bug

Hi Rob,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gon...

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• France
• August 05, 2022 18:04
• -1 votes

1. Community
2. Support Forum
3. The Box Drive says you cannot connect to Box, what should I do

Hi Kjell,  Welcome to the Box Community, I'm happy to help! Have you tried to connect to other network to see if you can connect to Box Drive app with no issue? If the issue persists, can you try M...

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• France
• July 26, 2022 20:22
• 0 votes

1. Community
2. Support Forum
3. How can I make files online-only on a Mac (so that files don't download on my hard drive and I don't have to log out of Box to clear the cache all the time)?

Hi Gabriel,  Welcome to the Box Community, I'm happy to help! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues...

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• France
• July 25, 2022 23:00
• -1 votes

1. Community
2. Support Forum
3. Can't open link.

Hey, Robert! Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of the error that you receive when you tried to access the link your client shared to you so we can ...

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• France
• July 19, 2022 18:43
• 0 votes

1. Community
2. Support Forum
3. Accidentally moved a folder into another folder

Hi Meagan,  Welcome to the Box Community, I'm happy to help! Moving a folder to another folder can change the ownership of the folder which could be the case here. You would need to reach out to th...

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• France
• July 14, 2022 20:35
• Edited
• -2 votes

1. Community
2. Support Forum
3. MS Online - Review Only

Hi Daniel,  Welcome to the Box Community, I'm happy to help! You can use "Shared links" if you need to share documents to others for reviews instead of inviting users as "Collaborators". A shared l...

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• France
• July 13, 2022 19:27
• Edited
• -1 votes

1. Community
2. Support Forum
3. Sharing Folder Externally for Collaboration

Hi Ella,  Welcome to the Box Community, I'm happy to help! They may sign up as Free users and they will be allowed up to 10GB of storage to store their data, there shouldn't be any issue collaborat...

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• France
• July 11, 2022 20:49
• -1 votes