"This File Doesn't Exist" - Photoshop export/save bug

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Rob Rogers

Hello all -

Does anyone else have an issue when saving directly from Photoshop 2022?  No matter what file, I select a folder to save through photoshop onto Box Drive.  The file confirms and the loading/sync wheel appears.  Almost immediately after, the file gives an error icon that reads "This File Doesn't Exist".

The only workaround I've found is to save the files to an intermediate local location (desktop) and then copy over to box from there.  The error disappears and the file is accessible.  I can also save the file to Box Drive from Photoshop, get the error, copy the file to desktop, and then back to box folder location.  This solves it as well.

I have uninstalled (properly through terminal) Box Drive and reinstalled and it didn't fix the issue.  I have made the folder local (not cloud) and it didn't change either.

Any solutions/confirmation of this happening to other people would be great.  Thanks!

 

Specs:

MacOS Monterey 12.4

Photoshop CC 2022

Box Drive Current Version

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Comments

5 comments

Date Votes
  • France

    Hi Rob, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Please come back and let us know how things go with support!

    Regards,

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  • Julian Rodriguez

    I have the same problem, but also with Adobe Illustrator. 

    MacOS Monterey 12.4

    Photoshop 23.4.2

    Illustrator 26.4.1

    Box Drive Current Version

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  • Hopman, Edward

    I am also getting this in Illustrator 26.4.1

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  • Jarle Paulsen

    Same problem, Illustrator 26.4.1 and PhotoShop 23.4.2.

    OS Monterey 12.5. Boxdrive 2.27.240

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  • Marcel Stirnemann

    I have the same problem. Really annoying, some files are corrupted now.

    macOS Monterey 12.5

    Box Drive 2.27.240

    Photoshop 23.4.2

    Illustrator 26.4.1

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