"This File Doesn't Exist" - Photoshop export/save bug

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5 comments

  • France

    Hi Rob, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Please come back and let us know how things go with support!

    Regards,

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  • Julian Rodriguez

    I have the same problem, but also with Adobe Illustrator. 

    MacOS Monterey 12.4

    Photoshop 23.4.2

    Illustrator 26.4.1

    Box Drive Current Version

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  • Hopman, Edward

    I am also getting this in Illustrator 26.4.1

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  • Jarle Paulsen

    Same problem, Illustrator 26.4.1 and PhotoShop 23.4.2.

    OS Monterey 12.5. Boxdrive 2.27.240

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  • Marcel Stirnemann

    I have the same problem. Really annoying, some files are corrupted now.

    macOS Monterey 12.5

    Box Drive 2.27.240

    Photoshop 23.4.2

    Illustrator 26.4.1

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