France

1. Community
2. Support Forum
3. Endless extra keystrokes- Please allow users to adjust DEFAULT sorting by folder

Hi Lesley,  Welcome to the Box Community! We appreciate you sharing your use case here on how setting up your preferred default sorting options for per folder would be useful to you.   If this is...

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• France
• June 07, 2021 22:55
• Edited
• -1 votes

1. Community
2. Support Forum
3. MACOS 11.4 BETA (20F5055c) - Box Drive's system extension failed to load.

Hi Everyone,  If some of you are still having issue after following these steps: "uninstalling Box Drive > restart your computer > reinstall Box Drive", I highly recommend submitting a ticket to ou...

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• France
• June 04, 2021 19:41
• Edited
• -1 votes

1. Community
2. Support Forum
3. How to install Box drive on MacBook Pro (macOS Big Sur) version 11.1

Hi David,  Welcome to the Box Community! Can you please try uninstalling Box Drive > restart your computer > reinstall Box Drive. To uninstall Box Drive: https://support.box.com/hc/en-us/articles/...

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• France
• June 02, 2021 20:31
• -1 votes

1. Community
2. Support Forum
3. How to change email on free account

Hi there,  Welcome to the Box Community! You will need to link this new email address in your Box account to be able make it your primary email. Here's how: Login to your Box > click the bubble wit...

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• France
• May 31, 2021 19:25
• Edited
• -1 votes

1. Community
2. Support Forum
3. Downloading 8000 files from a publicly shared Box account

Hi Eric,  Welcome to the Box Community! Bulk download is dependent on the max file size upload limit for the Account type in total. See: Understand the Max File Size You Can Upload to Box. If the f...

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• France
• May 24, 2021 21:11
• -1 votes

1. Community
2. Support Forum
3. How can I see all items I have marked for offline use?

Hi David,  Welcome to the Box Community! To determine the actual local space that Box Drive takes up, examine the properties of Box's cache folder: Windows: \C:\Users\<USERNAME>\AppData\Local\Box...

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• France
• May 19, 2021 21:46
• Edited
• -2 votes

1. Community
2. Support Forum
3. Files Copied to Files iOS App Do Not Upload to Box Cloud

Hi Michael,  You're most welcome! I'm glad to hear the issue is resolved now. Thanks for your participation in the Community! Regards,

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• France
• May 18, 2021 22:31
• -1 votes

1. Community
2. Support Forum
3. additional question about KB "Deploying Box for Google Workspace in your Enterprise"

Hi Charles,  Welcome to the Box Community! You can try enabling the integration for Box for Google Workspace for your individual enterprise account following these steps to confirm this: Enterprise...

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• France
• May 10, 2021 22:07
• -1 votes

1. Community
2. Support Forum
3. MACOS 11.4 BETA (20F5055c) - Box Drive's system extension failed to load.

Hi Carlos,  Welcome to the Box Community! Does your Mac run on apple's M1 chipset? If yes, we have released a Public Beta of Box Drive that will be compatible with new Apple devices with M1 chips. ...

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• France
• May 10, 2021 20:25
• -1 votes

1. Community
2. Support Forum
3. Box Drive Upload appears stalled

Hi Anthony,  Welcome to the Box Community! Do you have a stable network connection? If you try to switch networks, does that make any difference? Also, what is the size of the contents that you are...

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• France
• May 05, 2021 22:07
• -1 votes