France

1. Community
2. Support Forum
3. Selecting multiple files in a search result is not working.

Hi John,  At the moment, there isn't a way to download items in bulk from search results. You will have to manually select each file or folder you wish to download from a search in the Box webapp a...

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• France
• December 08, 2022 17:27
• -2 votes

1. Community
2. Support Forum
3. Can I select multiple files from a search result and then bulk/mass download these selected files?

Hi John,  At the moment, there isn't a way to download items in bulk from search results. You will have to manually select each file or folder you wish to download from a search in the Box webapp a...

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• France
• December 08, 2022 17:25
• -2 votes

1. Community
2. Support Forum
3. upload speed

Hi Crowley,  Welcome to the Box Community, I'm happy to help! This sounds like an unexpected behavior and something our Product Support team would like to investigate with you and may require speci...

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• France
• November 02, 2022 19:12
• -2 votes

1. Community
2. Support Forum
3. Deleted folders keep reappearing

Hi Samantha,  Welcome to the Box Community, I'm happy to help! Have you tried to communicate this incident with the owner of the Team folder? It's possible for the owner to recover the deleted item...

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• France
• October 03, 2022 18:15
• -2 votes

1. Community
2. Support Forum
3. Need to submit a ticket

Hi Emily,  Welcome to the Box Community, I'm happy to help! Your profile in this post appears to be linked to a Personal Free Box and this type of account does not have the option to submit ticket ...

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• France
• August 26, 2022 18:20
• -2 votes

1. Community
2. Support Forum
3. Storage nearly full but no files and recycle bin empty

Hi Ryder,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• August 24, 2022 20:19
• -2 votes

1. Community
2. Support Forum
3. box drive no longer working with windows explorer search

Hi Esamett,  Welcome to the Box Community, I'm happy to help! Please be advised that Windows search tools such as Cortana or File Explorer search do not return Box Drive results. This is currently ...

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• France
• August 15, 2022 21:18
• -3 votes

1. Community
2. Support Forum
3. how can I mention person in a comment in word document and excel (the online version) and to assign tasks?

Hi Muna,  Welcome to the Box Community, I'm happy to help! If you would like to mention and assign task to another user for a particular file in Box, please take a look at this article for steps on...

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• France
• July 29, 2022 18:08
• Edited
• -2 votes

1. Community
2. Support Forum
3. How can I stay signed in after reopening my browser?

Hi Kim,  Welcome to the Box Community, I'm happy to help! If your browsers keeps signing you out of Box, here are some steps you can try: Make sure cookies are turned on. Some antivirus or related...

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• France
• July 11, 2022 21:53
• -2 votes

1. Community
2. Support Forum
3. Box has an extremely slow network speeds on all 3 networks I have access to.

Hi Collin,  Welcome to the Box Community!, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• June 24, 2022 20:56
• -2 votes