France

1. Community
2. Support Forum
3. Hierarchy Waterfall Permissions

Hi Sean,  Welcome to the Box Community and thanks for your post in the forum!   Permissions in Box always follow our waterfall permission model. This means that when you add a user to a parent fol...

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• France
• September 11, 2020 21:11
• Edited
• -4 votes

1. Community
2. Support Forum
3. Access control list for subfolders

Hi Erik,  Welcome to the Box Community and thanks for your post in the forum!   Have you check out this article on Understanding Folder Permissions?   Permissions in Box always follow our waterfall...

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• France
• September 09, 2020 21:31
• Edited
• -4 votes

1. Community
2. Support Forum
3. How to open support ticket in box?

Hi Vasudha,  Welcome to the Box Community! If you need to open a ticket with Box Support team, you may do so by clicking on the “Contact Support” link just above this page. Make sure to fill in the...

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• France
• May 24, 2021 19:06
• Edited
• -6 votes

1. Community
2. Support Forum
3. Dark Theme

Hi Daniel,  Welcome to the Box Community! We appreciate you sharing your feedback here on this Dark Theme for Box. A similar idea has been shared to our Product team to support the "Dark Mode" opt...

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• France
• May 06, 2021 19:49
• Edited
• -6 votes

1. Community
2. Support Forum
3. How to link to specific cell in Excel Online

Hi Todd,  Welcome to the Box Community! Yes, this should be possible when you choose to 'hyperlink' a file that is stored in your Box in an excel file via excel online. You can hyperlink the URL of...

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• France
• November 18, 2020 19:22
• -5 votes

1. Community
2. Support Forum
3. How to Preview on MacOS - not working

Hi Bryan,  Welcome to the Box Community! For Mac, local previews and thumbnails in Finder will only work if the file has been previously opened or cached by Box Drive. Basically, you would have to ...

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• France
• October 02, 2020 15:48
• Edited
• -5 votes

1. Community
2. Support Forum
3. Don't Want to See a Folder - Hide Folder

Hi All,  Thanks for following up on this! We’re recommending that users use the ‘Collections’ feature to group together content that’s frequently used vs. hiding content that’s infrequently used. F...

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• France
• September 23, 2020 19:12
• -7 votes

1. Community
2. Support Forum
3. The option for "Open this file on your desktop" is grayed out for Excel and Word. Using Google Chrome.

Hi Brenda, Welcome to the Box Community and thanks for your post in the forum! Have you already checked out our article for Box Edit yet? Opening and Editing Files with Box Edit This may be relev...

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• France
• September 10, 2020 20:43
• -6 votes

1. Community
2. Support Forum
3. Remove Box icon from Menu Bar on Macbook

Hi Jerod,  Welcome to the Box Community, I'm happy to help! I'm afraid the only way to remove the Box icon from your Macbook's menu bar is to quit the application which will then stop Box Drive fro...

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• France
• March 20, 2023 20:32
• -8 votes

1. Community
2. Support Forum
3. How to Preview on MacOS - not working

Hi Julie,  Welcome to the Box Community! You could "mark a folder for Offline" access and it will download that whole folder to the cache, which would make thumbnails work in that folder and the fi...

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• France
• March 26, 2021 19:00
• -7 votes