Uninstalling Box Sync Manually

Before uninstalling Box Sync, please quit the application by clicking the Box Sync icon in your system tray (Windows) or menu bar (macOS).  Then click Quit.

Mac

1. Uninstall Box Sync:
   1. Quit Box Sync.  To do this, click the Box Sync icon in your menu bar.  Then click Quit.
   2. Open your System Preferences > Extensions > Finder and clear the Box Sync Finder Extension.
   3. Delete Box Sync.app from your Applications folder.
2. Locate your Box Sync folder and delete it only if all of the content is synced up to Box.
   • The default location is /Users/USERNAME/Box Sync
3. Delete the remaining Box Sync components
   • Delete the following items if they exist:
     
     • /Users/USERNAME/Library/Logs/Box/Box Sync/
     • /Users/USERNAME/Library/Application Support/Box/Box Sync/
     • /Library/PrivilegedHelperTools/com.box.sync.bootstrapper
     • /Library/PrivilegedHelperTools/com.box.sync.iconhelper
   • Delete the Box Sync password items in your Keychain:
     1. Open Keychain Access from Applications > Utilities.
     2. On the top left, below Keychanis, click login.
     3. On the bottom left, below Category, click Passwords.
     4. Right-click on any Box Sync items, and then click Delete "Box Sync."

Windows

1. Uninstall Box Sync from Control Panel > Programs and Features
2. Delete the remaining Box Sync folders:
   • C:\Users\USERNAME\Box Sync
     • Do not delete your Box Sync folder if it contains content that is not synced up to Box.
     • If you do not want to delete the old Box Sync folder you can rename it (for example, to "Box Sync Old") to break the association between Box Sync and your Box.com account. This avoids any confusion when installing a new instance of Box Sync.
   • C:\Users\USERNAME\AppData\Local\Box Sync
     
     

     Note

     The folder AppData is hidden by default on Windows systems.  To view this folder, click show hidden folders in Windows.