Box Sync 4.0 provides detailed user notifications if there an issue syncing a file or folder.
Box Sync downloads items to a temporary location (named .boxsync) and then moves them to the required folder.
For Box Sync to create the .boxsync location, you must have permission to create folders in the parent folder of the Box Sync folder. Be aware that this .boxsync folder is hidden to prevent accidental exposure to any user.
Environment
All devices with Box Sync installed.
Resolution Steps
If you do not have the required permission to create folders, contact your system administrator. Once the correct permissions are in place, the folder will be created and the problem will be resolved.
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