Box Sync 4.0 provides detailed user notifications if there an issue syncing a file or folder.
In rare cases, you may encounter an unknown issue affecting Mac package conversions using Box Sync.
Environment
Mac OS devices running Box Sync.
Resolution Steps
As Mac package support is a new feature, Box continues to provide improvements on a regular basis. If you encounter an unknown issue related to Mac package support, contact us (Box Sync UI > Help tab > Contact Us or Submit Logs).
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