Box for Salesforce users may see the error message "Invalid Login Credentials" when attempting to view Box embed section within Salesforce record page:
This error typically occurs due to missing custom subdomain settings (i.e. Custom subdomain field is blank).
To resolve this error, you need to follow the following steps to create a Custom Settings for override url.
- Click on Setup at the top right corner
- Enter Custom Settings in the Quick Find box,
- Select Custom Settings.
- From the Custom Settings page, click "Manage" next to the Folder Details row, and choose "New" in the Folder Details page.
- For the Name field, use
root_url_override, and for FolderId use
https://box.ent.box.comif you are a Box Verified Enterprise customer), then click Save.
Alternatively, you can set up a custom subdomain on Admin Console (instead of leaving it blank), and populate "Box Enterprise Sub-Domain" with the same string on "Box Settings" tab on Salesforce.