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Box for Salesforce - "Unable To Get The Salesforce Root Folder"

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Behavior

When trying to create a folder in Box for Salesforce, the following error is received:

unable to get root folder.png

Cause

This error is caused when the Box for Salesforce root folder has yet to be created and the Box Service account is not completely set up.

Resolution

Navigate to the "Box Settings" page. Is the Box Service account properly linked and is it a Co-Admin in Box.com?

  • If not, first connect the Box Service account and ensure it has Co-Admin privileges.

Once the Box Service account is set up, create the name of the Salesforce root folder and click the "Create Folder" option on the "Box Settings" page. This will create the root folder and the error will disappear.

platform_swarm_kb

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