Box Edit Error - Unable to Save: An error occurred while saving ____ to Box

1. Ensure that in the Box web application, the versions of the files in question are the latest versions/have the most recent updates.
   1. You can do this by Previewing the file in question or checking the updated date in the Folder interface.
2. Navigate to C:\Users\[your username]\AppData\Local\Box\Box Edit\Documents\ and look for temporary versions of the files that Box Edit is attempting to save. Typically, these are MS Office temporary files that start with "~$".
   1. In order to get to the Local App Data location, open your start menu and enter '%localappdata%'. Press Enter and you will be taken to this location.
3. In C:\Users\[your username]\AppData\Local\Box\Box Edit\Documents\, delete the temporary files that correspond to these files.

Mac

1. Ensure that in the Box web application, the versions of the files in question are the latest versions/have the most recent updates.
   1. You can do this by Previewing the file in question or checking the updated date in the Folder interface.
2. Quit Box Edit by searching in Spotlight for "Activity Monitor", then close the Box Edit application.
3. Access the hidden Library folder - (Note: The library folder is hidden by default. Follow the steps below to locate the Library folder:
   1. Click on Go in the upper left hand toolbar
   2. Hold the Alt/Option key on your keyboard and select the Library folder)
4. Go to the following folder: /Users/<username>/Library/Application Support/Box/Box Edit
5. Open the Documents folder and delete the contents within it.
6. Restart your computer.

If the above steps did not resolve your issue, please open a case with Box User Services and include your Box Edit logs. We will continue investigating from there!