Become a Box Certified: AI Professional — and score an exclusive t-shirt reserved for the first 100 people who pass. Click here

box-logo
  • Product Guides
      • Troubleshooting & FAQs
        • AI Library
        • Integrations
          • Learning
            • User Courses
            • Admin & Co-Admin Courses
            • Developer Resources
            • Browse all Box University Courses
            • Get Certified
          • Community
            • Community forums
            • Community events
            • Connect with your peers
          • Account & Billing
            • Contact Support
          Box Status
          Sign in
          1. Box Support
          2. Troubleshooting & FAQs
          3. Box Tools
          4. Troubleshooting Box Tools

          Troubleshooting Box Tools

          Follow New articles New articles and comments
          • Box Tools - Enable Debug Logging (Windows Only)
          • Collecting Box Edit Logs
          • How to Check if Box Tools is Installed, Running, and (Windows Only) Enabled for Startup
          • Known Issues with Box Tools
          • Troubleshooting Box Tools Install Error "Box Tools per user was found in another local user session"
          • Troubleshooting Continuous Prompt to Install Box Tools (MacOS)
          • Troubleshooting Continuous Prompt to Install Box Tools (Windows)
          • Troubleshooting Failed Logins with the Screen “Problem Determining Device Security”
          • Troubleshooting Missing/Greyed Out "Open" Option
          • Box Edit Error - Unable to Save: An error occurred while saving ____ to Box

          • ©2025 Box
          • Subscriptions
          • Terms of Service
          • Privacy Policy
          • Do not Sell My Info
          • Fair Use Policy
          • Community Guidelines
          • User Guide
          Français 日本語