Product Guides are now only available at docs.box.com. Check out all the details on what's changed.

Box Status
Print

Understand the Maximum File Size You Can Upload to Box

has_image , End User , Article , Product Utilization , Box Web Application , Established

The maximum file size limit for uploads to Box varies depending on your account type:

  • Free personal: 250 MB
  • Personal Pro: 5 GB
  • Starter: 2 GB
  • Business: 5 GB
  • Business Plus: 15 GB
  • Enterprise (and Digital Suites ): 50 GB
  • Enterprise Plus: 150 GB
  • Enterprise Advanced: 500GB

For more details, refer to Box Plans & Pricing.

IMPORTANT: On January 13, 2025, Box increased Shuttle's maximum file size for Enterprise Advanced accounts from 150 GB to 500 GB. Because a job's maximum file size is automatically set when the job is created, in jobs created before January 13, 2025, file uploads over 150 GB still fail. To mitigate these upload failures, create new jobs for the affected files.

To confirm the file size limit for your account:

  1. Log into Box.
  2. Click your account icon in the upper-right-hand corner.
  3. Select Account Settings from the menu that displays.
  4. Scroll down to the Account details and review your Max file size listed.

AccountSettings_MaxFileSize.png
 

Application-specific upload limits

Some Box apps have lower application-specific limits, regardless of what plan you have purchased. See the following for reference:

  • Box Mobile: 15GB
  • Box Sync: 15GB
  • Email Uploads: 50MB

How these upload limits are enforced
Be aware shared folders enforce the file size limit that applies to the Folder Owner's plan, regardless of whether any of the collaborators within the folder have a higher limit. 

Here's an example: Someone with a business account uploads files to a shared folder owned by someone with a free Box account. In this case, the business account holder is limited to uploads of 250 MB or fewer, since the folder belongs to the free account holder.

Alternatively, a free user collaborating on a folder owned by an Enterprise User can upload files of up to 50 GB in size in this folder.

tech_writers_swarm_kb

Related articles