Troubleshooting Box for Office iOS "Account Limit Reached"

Overview of Problem

When trying to access Box via a Microsoft Office (e.g., Excel, Word, etc.) iOS app, users may receive the following error message: "Account limit reached. To sign in with the account you're trying to use, remove one of the accounts that your device uses to access this service".

This is an issue with Microsoft account limits. This issue occurs due to Microsoft account limitations and affects users trying to access Box through Microsoft Office apps on iOS devices. If you continue to run into issues with this error, please contact Microsoft support for further assistance.

Process for Resolution

1. Go to iPad Settings.
2. In Settings, tap to select the app name (e.g. Excel for iPad or Word for iPad).
3. Under RESET, tap Reset <app name>.
4. Slide to enable Delete Login Credentials.
5. Restart the app.

Outcome

You should now be able to access Box via the Microsoft Office app without encountering the error message.