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Troubleshooting Box for iOS “Use of the Files functionality with your account is restricted while your administrator requires a Box in-app passcode”

Overview of Problem

When attempting to access Box from the iOS Files app, you may encounter the error message: “Use of the Files functionality with your account is restricted while your administrator requires a Box in-app passcode.” This issue occurs when the “Passcode Settings for Box Mobile Application” in the Box Admin Console is configured to require a passcode lock, restricting access via the iOS Files app.

 

Process for Resolution

An administrator can enable access from the Files app by updating the setting as described below.

  1. Step 1: Access the Admin Console

    • Log in to Box with an admin account and open the Admin Console.
    • From the menu, select Enterprise Settings.
  2. Step 2: Update the Mobile Settings
    • Click the Mobile tab.
    • Locate the "Passcode Settings for Box Mobile Application" section.
  3. Step 3: Apply the Setting
    • Change "Require passcode lock" to "Do not enforce."
    • Click Save to apply the change.

 

Outcome

After updating the setting, you should be able to access Box from the iOS Files app without encountering the error message.  See here for more limitations with the Files app integration.

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