Managing a User's Trashed Files

Content Manager enables Admins to access the content in a managed user's trash, where they can preview, download, and restore any of the files. 

To view a file in a managed user's trash:

1. Go to Admin Console > Content
2. Select the Content Manager tab
3. Select Users
4. Select the Expand control () next to a user's name
5. Select Trash ()

Content Manager displays a list of the files in the user's trash. The list is sorted by last updated, in descending order. Within this list you can:

• Preview a file by selecting it.
• Download a file or folder by hovering on the row or by selecting the required items, then select Download. The limit for folders is 50 GB or 10,000 files, whichever is first.
• Restore a file to its original location or to a new location by hovering on the file and selecting Restore, or by selecting a file or folder in the list then selecting Restore on the top action bar.
• Search trashed files and folders.
• Sort trashed files and folders by their name and/or by update date.
• Navigate to a trashed file's or folder's original location.
• Permanently delete content from the trash by hovering over the file or folder or by selecting the required items, then select Permanently Delete. A confirmation screen will display, informing that the action cannot be undone. After confirming, the content will be queued for deletion processing.
• See additional visual indicators indicating that:
  • A file or folder is going through deletion processing ( ).  This indicates content is being permanently deleted due to user action, trash policy or retention policy.  This process can take some time due to its asynchronous nature.
  • Folder deletion is postponed ( ).  This indicates the folder couldn’t be deleted because it has unprocessed child folders in the trash root.  The deletion will be attempted after all child folders are processed.
  • A file or folder is retained ( ).  This indicates the item went through deletion processing, but remained in trash because of a retention policy.
  • A file or folder is preserved ( ).  This indicates the item went through deletion processing and was removed from the end user's trash, but remained in the Content Manager’s trash view due to a legal hold.

Content under Retention and deleted from a user’s trash will be returned to the folder structure from which it was deleted in that user’s trash.

Content under Legal Hold and deleted from a user’s trash disappears from a user’s trash, but remains accessible to admins via the Content Manager.  Deleted content under Legal Hold will be returned to the folder structure from which it was deleted in that user's trash.