With a growing list of available Box AI features, you can enhance your team’s workflows by transforming unstructured data into actionable insights with secure, permissions-aware intelligence.
Starting with the Business plans you can:
- Query unlimited questions on a single document or image
- Generate content with Box Notes
- Have access to Box AI API (through AI unit purchases)
For Enterprise and above plans, you can:
- Extract metadata with Box AI Extract Agents
- Query unlimited questions on multiple documents at once (Enterprise Plus and above)
- Query unlimited questions within a Box Hub
- Create AI agents in Box AI Studio (Enterprise Advanced only)
For a comprehensive look at the available features based on customer tiers, see the chart below:
| Pricing Tier | Business | Business Plus | Enterprise | Enterprise Plus | Enterprise Advanced |
| Box AI for Documents (Single doc/image) | Box AI for Documents (Single doc/image) | Box AI for Documents (Single doc/image) | Box AI for Documents (Single doc/image) | Box AI for Documents (Single doc/image) | |
| Box AI for Notes | Box AI for Notes | Box AI for Notes | Box AI for Notes | Box AI for Notes | |
| Multi-doc querying | Multi-doc querying | ||||
| Box AI for Hubs | Box AI for Hubs | ||||
| Box AI for Slack | Box AI for Slack | ||||
| Box AI Extract Agents via UI (Autofill dropdown) & Box Apps | |||||
| Box Extract | |||||
| Box AI APIs: |
Q&A AI API, Text Gen AI API (incl. ability to choose your own model)
Box AI Standard Extract Agent (along with CYOM ability for both freeform & structured endpoints) Note: MDE templates not available |
Q&A AI API, Text Gen AI API (incl. ability to choose your own model)
Box AI Standard Extract Agent Box AI Enhanced Extract Agents |
Q&A AI API, Text Gen AI API (incl. ability to choose your own model)
Box AI Standard Extract Agent Box AI Enhanced Extract Agents |
Q&A AI API, Text Gen AI API (incl. ability to choose your own model)
Box AI Standard & Enhanced Extract Agents |
Q&A AI API, Text Gen AI API (incl. ability to choose your own model)
Box AI Standard & Enhanced Extract Agents |
| Hubs API | Hubs API | Hubs API | Hubs API | ||
| AI Units Allocation |
Customers can purchase one-time or recurring SKU
|
Customers can purchase one-time or recurring SKU | 1000 AI Units | 2000 AI Units | 20,000 AI Units |
Contact your Box Account Manager to learn more about pricing for Enterprise Plus and Advance AI usage.
| Why did Box update the Privacy Notice? | Box updated its Privacy Notice to reflect that, effective November 4, 2025, Box AI will be enabled for net new customers as part of the Box Service for Business Starter, Business, Business Plus, Enterprise, and Enterprise Plus accounts. As an AI-first company, we want to be transparent about how Box AI features are offered and to give customers clear, up-to-date information on how data is processed when those features are used. |
| What updates are included in the Box Privacy Notice? |
Protecting our customer’s privacy is critical to Box. We updated the Privacy Notice to clarify how we collect and handle information and to explain customer responsibilities when using AI features. Key changes include:
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| Which customers does the updated Box Privacy Notice apply to? |
The updated Box Privacy Notice applies to Box customers that are net new as of November 4, 2025 that will be on the following plans: Business Starter, Business, Business Plus, Enterprise, and Enterprise Plus.
If you are an existing customer on or prior to November 3, 2025 the updated Privacy Notice does not apply to your organization. |
| Can I turn off Box AI in my settings? | You may disable Box AI at any time by adjusting the account settings within the administrative console. For more information on disabling Box AI, visit Configuring Box AI. |