Box AI for Hubs

With Box AI for Hubs, you can ask questions across multiple files in a Box Hub. Quickly find and summarize answers all in one place, making it a one stop source for gathering information. In turn, Box AI for Hubs saves you time by analyzing content in a Hub, such as meeting notes, reports, and marketing assets and then providing summaries and key insights across your content. 

Using Box AI

To get started, go to the Hubs tab on the All Files page and open a Hub in the Box web app. From the Hub, click on the Box AI button  from the Preview toolbar.

In the Box AI window, type your question or request into the textbox and press enter or click the “Ask” button:

Working with Responses

After submitting the question or request about a file in a Hub, Box AI then generates a response. If you close the Box AI window and then reopen it without exiting the Hub, your chat history will be retained. To clear the chat history, exit out of the Hub.

Responses end with a list of files which Box AI used to answer your inquiry.

Guidelines for Box AI questions

Box AI pulls information from the files in the Hub you are viewing. If you ask any questions about information not contained in the Hub, Box AI informs you that it cannot answer the question based on  the information in the Hub. As you ask Box AI to analyze information in your Hub, consider these suggestions:

• Be as specific as possible. 
• Use parameters, such as:
  • numbered lists, 
  • length,
  • central themes,
  • key points
• Stay within the scope of the documents in the Box Hub.
• Focus on text-based responses only.

For more guidelines, visit Best Practices with Box AI

Box AI Inquiry Usage

Important

For pricing information and inquiry usage rules, contact your Box account executive or visit our pricing page.

Troubleshooting

If you are unable to use Box AI, check the following with your admin:

• Is Box AI enabled for your organization?
• Is Box AI for Hubs enabled in your organization? (Enterprise Plus)
• Do you have the correct permissions to view the files and folders?

File Size

Files added to a Hub may take up to an hour to be indexed. Most files are usually indexed within minutes, but larger hubs may experience some delay.

For information on enabling Box AI as admin, visit Enterprise Settings: Box AI Tab  – Box Support

Known Limitations

• Questions on, or including these topics or commands, return mixed and sometimes inaccurate information, such as :
  • Calculations, table structures, and numbers
  • Counting words or phrases
  • Document metadata such as page number, authors, file size, word count, and collaborators
  • Images, videos, charts, graphs, etc
  • Following up on chat history from a previous question or answer is not supported
    • This means Box AI cannot, in one document session, incorporate questions or answers from a prior document session, because  the chat history is cleared every time you exit a document preview
• Non-English languages may produce lower quality results 
• Box AI for Hubs limitations
  • 10,000 file limit per Hub 
  • 1 million file limit across all Hubs in the organization. 

Box AI Principles

To view what Box’s policies and practices are surrounding using AI, visit The Box AI Principles Page  and Box AI: Acceptable Use Policy & Guiding Principles.