Please note the following limitations for the new Box Drive on Windows. The legacy Box Drive (the version built on older, non-native architecture) may have additional limitations, such as unsupported UWP apps and missing folder redirection. To avoid these issues, use the new Box Drive introduced in version 2.47 and later.
Unsupported Computers
- Box Drive requires Windows 10 or later (64-bit version) in accordance with the Box Policy For Browser And OS Support. Please also review the OS requirements for the major Box Drive update on Windows in the release notes.
- If you see references to Box Drive running on older Windows versions or on the 32-bit version of Windows, these refer to older versions of Box Drive, not the current version.
Unsupported Windows Features
- Windows search tools such as Cortana or File Explorer search do not return Box Drive results. Use Box Drive's search tool instead.
Known Windows Issues
- When you install Box Drive for the first time, the installation process will restart Windows File Explorer.
- Your folder windows will disappear for a moment. If you have more than one folder window open, only one will reappear afterward.
- You might see only your desktop wallpaper or a plain single-color background for a moment, as your Windows taskbar and desktop icons will also disappear.
- It is not possible to suppress the restart of Windows File Explorer, as the restart is necessary to start up Box Drive’s Explorer extension. However, the restart only occurs on first installation, not on update.
- Box Drive cannot be launched with double-byte character Windows login. This includes Japanese and Chinese characters.
- Using Box Drive with additional language packs installed may result in errors unzipping files. To unzip them, drag .zip files out of the Box folder.
- The mounted Box folder may display a "Read Only" attribute. You are still be able to write into the folder as long as you are logged in to Box Drive.
- Windows typically limits file paths to a maximum of 260 characters. Long path support is built into Box Drive, enabling advanced applications to manage files beyond Windows’ typical 260 character maximum limit. However, due to limitations in apps like File Explorer and Microsoft Office, some users may encounter challenges when accessing or editing files with very long paths.
- Custom Box locations with extended unicode characters are not supported. In this case, Drive is unable to read the mount path and uses the default location. For more information, please see our article on configuring the default Box Drive folder location.