Why can't I edit?!?!

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September 26, 2023 13:02

Last week I had no problems opening a Box file with Microsoft integrations. Now when trying to open a Word or Excel I have a grayed out box telling me "Box edit is not available"

So I try to open it via Google Sheets. I have shared the link of the sheet with the Gmail I log in with and it just bounces back to the original "Sign in to continue page"

Does this have something to do with the upcoming maintenance I see listed on the support.box.com header??
I have Editor permissions for all folders and files.

This is very inconvenient in my daily work.

Please advise!

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1 comment

Rona

September 28, 2023 18:39
Hi Jennifer,

Welcome to Box Community and glad to help!

We've created a new case and a member of our team will contact you through email, please keep an eye out.

Thanks for posting!
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