Today I am only able to download ONE file at a time... is something broken ??

Completed

New post

October 25, 2023 17:44

Usually I am able to download a 'folder' that contains anywhere from 1 to 100 documents. Today I am only able to download ONE single document at a time...the .zip function appears to be not functioning.

I am not doing anything different from yesterday when it was working fine.

Help ?!

Comments

6 comments

Karen Henderson

October 25, 2023 18:37
I am having the same problem
0

Comment actions Permalink
Karen Henderson

October 25, 2023 18:55
Operationally it states that the Box FTP is working. However, i am unable to download more than one document at a time and need an entire folder to fulfill a legal request that is needed TODAY. Howe do we make this an URGENT fix? I've tried three browsers, two machines and a co-worker. The error is unspecified - just that there was an error and the process quits.

Thank you in advance for your understanding and assistance.
0

Comment actions Permalink
Karen Henderson

October 25, 2023 19:26
Judy try again. It just started working
0

Comment actions Permalink
Judy Hennig

October 25, 2023 19:29
yes , I am able to download multiple files again ... back to normal.
0

Comment actions Permalink
Rona

October 25, 2023 22:29
Hi Judy,

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!
0

Comment actions Permalink
Judy Hennig

October 26, 2023 15:05
It appers that BOX is back to functioning as usual for me. Must have been just a hiccup... but I'm not sure of anyone else.

Thanks for you attention on this issue.
0

Comment actions Permalink

Please sign in to leave a comment.