"Cloud download icon" on all files when trying to use BOX DRIVE?
Just upgraded to Monterey 12.0.1 and (as usual) BOX DRIVE isn't active. I downloaded the BOX DRIVE app and installed it. Now I get a "Cloud Download icon" instead of just a "Cloud Icon" like before? Does this mean it is wanting to actually download to my HD? Usually, everything has a cloud-only icon and isn't actually downloaded to my HD????
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Yeah. Welcome to the party. This "upgrade" basically makes the BOX drive unusable. Search "Monterey" in the support forum and you'll see a bunch of posts of people having the same problem. Not sure if this is BOX being caught flat-footed OR Apple being Apple and making life good for it and lousy for pretty much everyone else. (I'm not enough of a tech guy to know!) What I DO know is that it is really unfortunate.
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This was the fix I used on my users:
Quit out of Box by choosing the box icon at the top of your screen, choose the gear icon and choose Quit.
Run the Uninstaller for box - it’s in the HD/Library/Application Support/Box/ and double click the uninstall_box_drive file. The Terminal window will come up - you will need to enter your computer password and It will run the uninstaller.
Download and Run the installer for Box (Box.pkg) - Stop at the log in window (do not log in yet)
Go back to the terminal app window and copy/paste this:
defaults write com.box.desktop MacMode fuse
Hit enter
Log into box - you should get the empty clouds - not the clouds with the download icon. It worked for me 8 out of 8 times.
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Same here, went from an old Macbook running OS10.x to a new M1 on OS12.x—whereas before working in Box was like I was working on local files, now everything has a cloud+arrow icon and needs to be downloaded before opening. (For comparison: a 100mb pdf on the old computer opened in 1 second; on the new computer it now takes 45 seconds to download and open.)
I have a ticket in with Box but so far that's been supremely unhelpful: I don't need to be pointed to a "how to use Box" guide, I need to know how to make it work correctly again. This is extremely frustrating.
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Any admin or tech solutions personnel from Box ever login here? How is this thread a year old and no response from Box at all? What are we paying for here?
Julie Andrews - work around, unfortunately, does not work any longer - I am running M1 & OS 13.0.1.
It is a crying shame there has been no action taken to remedy this. All Windows users have preview function and no cloud w/ downward arrow icon, but the poor saps running Mac (all us creative folk) cannot see previews until clicking the cloud icon, waiting seconds to a minute - this is hundreds of files a day or more. We cannot work this way for ever.
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