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Files being deleted by Box Sync & restoration of files unsuccessful

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2 comments

  • Amber Slaughter

    any resolution from this question? we're having the same issues

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  • Box User

    I emailed customer support and this is their response...

    Hello,

    Thank you for your response.

    I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle. However, please be advised that running the script does not delete any of the files.

    Let us know if you have other queries.

     

    This fixed my issue. I emailed them at support@box.zendesk.com

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