Rona

1. Community
2. Support Forum
3. Cannot upload file although I have enough space

Hi Angelos,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• April 08, 2024 20:37
• Edited
• -1 votes

1. Community
2. Support Forum
3. Box Sign Template Fields not Saving

Hi Ed,  Welcome to Box Community and happy to assist!  We would love to help address this issue with you, however your Box Enterprise has a designated team that can create a ticket for Box Premier ...

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• Rona
• April 05, 2024 21:56
• Edited
• -1 votes

1. Community
2. Support Forum
3. Change Email Address

Hi Jace,  Welcome to Box Community and glad to assist! Individual Box owners can only change their primary email through 'Account Settings'. To do so, you may follow these steps.  Start by adding a...

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• Rona
• March 27, 2024 21:51
• -1 votes

1. Community
2. Support Forum
3. Box asking for 2FA which I never set up

Hi Sebastian, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 20:17
• -1 votes

1. Community
2. Support Forum
3. All my files desappeared from box dive and box web

Hi Mariana,  Welcome to Box Community and glad to assist!  Are your missing files used to be on box.com? If yes, you can search for your missing files through trash.  To search through your Trash f...

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• Rona
• March 19, 2024 19:32
• Edited
• -1 votes

1. Community
2. Support Forum
3. Unable to link to new personal email

Hi there,  Welcome to Box Community and glad to assist!  To link your personal email to your account. Did you follow the same steps as this?  To add an email address: Login to box.com and navigate...

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• Rona
• February 27, 2024 21:15
• -1 votes

1. Community
2. Support Forum
3. How can I find out who deleted files or folder?

Hi Vamshi, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

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• Rona
• February 21, 2024 20:13
• -1 votes

1. Community
2. Support Forum
3. Moving a Managed User to External Users

Hi Jeff,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 16, 2024 20:19
• -1 votes

1. Community
2. Support Forum
3. Cancel my free trial before charges are incurred

Hi ömür,  Welcome to Box Community and glad to assist!  Looks like you've successfully cancelled your Box account. Please let us know in this forum if you have questions.  Thanks for posting!

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• Rona
• February 08, 2024 20:38
• -1 votes

1. Community
2. Support Forum
3. Box Sign with Fillable PDF form

Hi James, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 05, 2024 21:35
• -1 votes