Rona

1. Community
2. Support Forum
3. know authorized contact

Hi Narendar,  Welcome to Box Community and glad to help!  Yes, it's true that  hmccoy@box.com is indeed a member of our team. Let us know if you have questions.  Thanks for posting!    

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• Rona
• December 06, 2023 23:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Material access

Hi Ephrahim,  Welcome to Box Community and glad to help! You don't seem to have shared files/folders in your Box account. Can you reach out to the owner and request for re-invite?  Thanks for posting!

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• Rona
• December 06, 2023 23:41
• 0 votes

1. Community
2. Support Forum
3. I don't have any files and it appears that I have 21GB occupied. How to solve it?

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 06, 2023 23:35
• 0 votes

1. Community
2. Support Forum
3. about "confirmation e-mail"

Hi there,  Welcome to Box Community and glad to help!  Upon checking in the back end your email address is confirmed. However, if you prefer to generate a new link for the completion of your accoun...

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• Rona
• December 06, 2023 23:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive Login

Hi there,  Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English...

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• Rona
• December 06, 2023 23:28
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi there, Welcome to Box Community and glad to help! Are you looking for your own folder? If so, you may check your trash and look for the missing folder(s).  To search through your Trash folder: ...

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• Rona
• December 06, 2023 23:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to delete a file uploaded in error

Hi Kathleen,  Welcome to Box Community and glad to help!  It seems that you don't have your own folder and can you reach out to the folder owner and make sure you have access to delete files?  Hope...

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• Rona
• December 06, 2023 23:17
• 0 votes

1. Community
2. Support Forum
3. Upload file size - increasing plan for 1 user only

Hi Dimitri,  Welcome to Box Community and glad to help!  Please be informed that increasing your upload size limit will be implemented across all users within your Business account. For more detail...

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• Rona
• December 06, 2023 23:13
• 0 votes

1. Community
2. Support Forum
3. Inconsistent Search Outcomes

Hi Kaleena,  Welcome to Box Community and glad to assist!  Can you try these troubleshooting steps to fix your search error?  Please ensure your web browser is the latest version of Chrome, Firefo...

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• Rona
• December 06, 2023 23:03
• 0 votes

1. Community
2. Support Forum
3. Fix Account Storage

Hi Allison,  Welcome to Box Community and glad to help!  It seems that you don't have your own folder and you've not reached your storage allocation. To get a closer look, can you please take a scr...

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• Rona
• December 06, 2023 22:58
• 0 votes