Rona

1. Community
2. Support Forum
3. I upgraded and now can't access ANY files!!!!

Hi Tracy,  Welcome to Box Community!  Please be informed that as you transition from your old to your new subscription.  Your contents will be inaccessible for a certain amount of time.  Apologies ...

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• Rona
• October 20, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. New user confirmation email fails to send

Hi Andrew,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Thanks for po...

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• Rona
• October 20, 2023 22:53
• 0 votes

1. Community
2. Support Forum
3. Help Urgently Need Help to Reactivate Account

Hi there,  Welcome to Box Community and glad to assist!  Kindly reach out to our dedicated team using billing@box.com and reinstate your Box account.  Thanks for posting! 

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• Rona
• October 20, 2023 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. When creating new folders, default folder (and all subfolders/files) to "Public" access for shared links

Hi Connor,  Welcome to Box Community and glad to assist!  Looks like this is a limitation implemented within your Enterprise account. To setup a public shared link as your default settings , please...

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• Rona
• October 20, 2023 22:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2FA Issue after new phone

Hi Michael,  Welcome to Box Community and glad to assist!  Upon checking your Box account, 2FA isn't configured in this Box account. Do you have an alternate Box account you're having this issue wi...

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• Rona
• October 20, 2023 22:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Modifying business domain name in account and billing settings

Hi Neil,  Welcome to Box Community and glad to help!  Looks like you're currently subscribed to a personal Box account. And in order to modify y our Business domain name, you may contact our Sales ...

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• Rona
• October 20, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. email in suppression list

Hi there,  Welcome to Box Community and glad to help!  It shows that you're already working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for post...

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• Rona
• October 20, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. Can't receive shared folder

Hi Kristie,  Welcome to Box Community and glad to assist!  It is possible for you to check the email address where the invitation was sent? If your Box account is using the same email address. If t...

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• Rona
• October 20, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. Error message when inviting new colaborators

Hi Clara,  Welcome to Box Community and glad to assist!  To get a closer look, can you send a screenshot of your error while inviting new collaborators?  We'd love to hear back from you! 

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• Rona
• October 20, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. Account Deactivated, Need to Reactivate

Hi there,  Welcome to Box Community and glad to assist!  Looks like a member of our team has already updated your ticket#. Please refer to your ticket# as you will only be given update(s) using you...

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• Rona
• October 20, 2023 21:33
• Edited
• 0 votes