Rona

1. Community
2. Support Forum
3. Cannot upgrade box account

Hi Julia,  Welcome to Box Community and glad to help!  To help upgrade your account, you can go straight to this page or email our team through sales@box.com. Thanks for posting!  

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• Rona
• September 25, 2023 19:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folders not showing up

Hi there,  Welcome to Box Community, glad to help!  To assist with your sync issue, what is the current Operating System running in your machine and your current Box version?  We'd love to further ...

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• Rona
• September 25, 2023 19:25
• 0 votes

1. Community
2. Support Forum
3. Reduce seats to 1

Hi Cathy,  Welcome to Box Community and glad to help!  Please reach out to our Cancellation team (cancel@box.com) in order to reduce your seat(s).  Hope it helps!   

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• Rona
• September 25, 2023 19:15
• 0 votes

1. Community
2. Support Forum
3. accept invite doesn't work

Hi Megan,  Welcome to Box Community and glad to help!  Accept your pending invitation(s) in your Box account. See if you could find the affected folder.  To find and resolve a pending invitation: ...

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• Rona
• September 25, 2023 19:02
• -1 votes

1. Community
2. Support Forum
3. ZERO CUSTOMER SUPPORT

Hi Paul,  Welcome to Box Community, I'm here to assist!  Can you tell us more about your issue with box.com?  We'd love to further assist! 

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• Rona
• September 22, 2023 23:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel my account immediately.

Hi John,  Welcome to Box Community, I'm here to assist!  You may follow these steps to cancel your Box subscription. Please use the instructions according to your account type.  Hope it helps! 

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• Rona
• September 22, 2023 22:54
• 0 votes

1. Community
2. Support Forum
3. I got charged before the end of the day of my free trail!!!!

Hi Donnie,  Welcome to Box Community and glad to help!  Sorry to hear about your trouble and to address this issue, kindly reach out to our Billing team through billing@box.com.  Thanks for posting...

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• Rona
• September 22, 2023 22:45
• 0 votes

1. Community
2. Support Forum
3. Storage Usage is incorrect, please run the script.

Hi Aaron,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 22, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. Password

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 22, 2023 20:29
• 0 votes

1. Community
2. Support Forum
3. I need urgently to upgrade my storage capacity

Hi Julian,  Welcome to Box Community and glad to help!  You may contact our Sales team (sales@box.com) to help with your upgrade.  Thanks for posting!

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• Rona
• September 22, 2023 20:19
• 0 votes