Rona

1. Community
2. Support Forum
3. The login screen appears when embedding a video using the embed widget.

Hi there,  Welcome to Box Community and glad to help!  Can you send a screenshot translated in English language for a closer look?  We'd love to further assist! 

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• Rona
• July 12, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. How do I disable the right and left arrows for skipping forward and backward?

Hi Jane,  Welcome to Box Community and glad to help! You may go ahead and create a shared link for this individual file.  Creating a link to share: In your Box files view, hover your cursor over t...

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• Rona
• July 12, 2023 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sign Send Request button not working

Hi Tiffany,  Welcome to Box Community and glad to help!  Is this your first time to use Sign request for any of your owned documents?  Did you try your alternate browser, machine and network conne...

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• Rona
• July 12, 2023 21:11
• 0 votes

1. Community
2. Support Forum
3. I need to cancel my account

Hi Tammi,  Welcome to Box Community and glad to help!  Looks like you've managed to cancel your account on your own. If you have clarifications with your cancellation, please reach out to our team ...

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• Rona
• July 12, 2023 20:50
• 0 votes

1. Community
2. Support Forum
3. 2FA reset for the account

Hi Anastasia,  Welcome to Box Community and glad to help!  Given that you're seeking help for your colleague's login issue. We highly suggest to have the affected user himself to reach out and send...

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• Rona
• July 12, 2023 20:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. used space is inaccurate

Hi Mohammad, Welcome to Box Community and glad to help!  We have corrected your account storage as you've requested. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know ...

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• Rona
• July 12, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In Account is Incorrect

Hi Emmanuel,  Welcome to Box Community and glad to help!  We have corrected your account storage as you've requested. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know...

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• Rona
• July 12, 2023 18:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error Trying to Add Email to Your Account

Hi Reina,  Welcome to Box Community and glad to help!  When you said you've deleted an account. What steps did you take to accomplish this? Please be sure to provide the steps each for a closer loo...

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• Rona
• July 11, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. 2FA but no Auth setup

Hi Ari,  Welcome to Box Community and glad to help! I opened a ticket and a member of our team will get in touch. Please keep an eye out.  Thanks for posting!

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• Rona
• July 11, 2023 23:08
• 0 votes

1. Community
2. Support Forum
3. cancel account

Hi Dinesh,  Welcome to Box Community and I’m here to help! To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here according ...

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• Rona
• July 11, 2023 23:06
• 0 votes