Rona

1. Community
2. Support Forum
3. how do I contact Box Support?

Hi Kathryn and Todd,  Welcome to Box Community, hope you guys are having a good day!  Please be informed that your ability to work with our Product Support team varies according to your Account Typ...

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• Rona
• May 18, 2023 14:10
• 0 votes

1. Community
2. Support Forum
3. Storage settings.

Hi Manuel,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• May 18, 2023 14:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to ignore and don't sync folders with specific name

Hi Martin,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

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• Rona
• May 17, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. box .pdf open issue when offline on windows

Hi there,  Welcome to Box Community and I’m here to help! Can you download this file locally and preview the file without any of this error?  We'd love to hear back from you, 

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• Rona
• May 17, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. ec2euc1.boxcloud.com is currently being marked by cloudflare DNS as a source of Malware

Hi David,  Welcome to Box Community and I’m here to help! At the moment, can you preview and download your Box files through the Box website? We'd love to hear back from you,

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• Rona
• May 17, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Unwanted download permission notifications

Hi Henry,  Welcome to Box Community and I’m here to help! Please reach out to your University helpdesk to help you address your Box query.  Thanks for posting! 

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• Rona
• May 17, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. Box Collaborator not receiving invitation email or box sync email verification

Hi Lauren,  Welcome to Box Community and I’m here to help! If your team are currently having issues receiving email notifications from Box. Please follow these troubleshooting steps.  Hope it helps! 

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• Rona
• May 17, 2023 21:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trouble adding a co-admin

Hi Lannie,  Welcome to Box Community and I’m here to help! Glad that hear that it worked out! Let us know if you need assistance and feel free to join back here.  Thanks for posting! 

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• Rona
• May 17, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Box full?

Hi Michael,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• May 17, 2023 21:17
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi Juan,  Welcome to Box Community and I’m here to help! You can use the self-serve option to end your Box subscription, you may follow the instructions here according to your account type. Meanwhi...

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• Rona
• May 17, 2023 21:15
• 0 votes