Rona

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  • Total activity 20347
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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. < 10 mb/s Down

    Hi Kyle,  Welcome to Box Community and glad to help!  If you are encountering problems downloading files from your Box account, we recommend you try:  Updating your browser to the latest version ...

    1. Community
    2. Support Forum
    3. Cant click previewer option

    Hi Justin,  Welcome to Box Community and glad to help!  You might want to check the permissions set to your particular Shared Link. Please note that to allow non-Box users to access your Box file o...

    1. Community
    2. Support Forum
    3. Storage Limit issue

    Hi Ityeta,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Happ...

    1. Community
    2. Support Forum
    3. Forced password reset - but with Google sign in

    Hi Chris,  Welcome to Box Community and glad to help!  I opened a new ticket regarding your login issue and someone from Product Support will send an email to assist. Please keep an eye to your ema...

    1. Community
    2. Support Forum
    3. Storage limit reset

    Hi Stephen,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. @Victor, glad that you joined in and I just did the same for you. You may now b...

    1. Community
    2. Support Forum
    3. Disk space issue again

    Hi Keita,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Hope ...

    1. Community
    2. Support Forum
    3. access my account

    Hi Bruce,  Welcome to Box Community and glad to help!  To gain back your login to your Box account, please reach out to your main Admin or your IT team.  Thanks for posting!   

    1. Community
    2. Support Forum
    3. 2FA

    Hi Owen,  Welcome to Box Community and glad to help!  Let me open a new ticket as we'll be needing more details regarding your login issue. Someone from Product Support team will email you so we co...

    1. Community
    2. Support Forum
    3. Retrieve Deleted Folder

    Hi Karen,  Welcome to Box Community and glad to help!  Let me open a new ticket as we'll be needing more details regarding your deleted folder. Someone from Product Support team will email you so w...

    1. Community
    2. Support Forum
    3. Unable to accept the invitation of enterprise network

    Hi Dmitry,  Welcome to Box Community and glad to help!  Did you check if your invitation was sent to the same email address linked to your existing account on Box? If yes, please login to your Box ...