Rona

1. Community
2. Support Forum
3. A file has disappeared without a trace

Hi Sarah,  Welcome to Box Community and glad to help!  If the file is not in your trash, can you check the Owner? If the affected file is collaborated with please contact the file owner.  And to be...

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• Rona
• March 23, 2023 21:06
• 0 votes

1. Community
2. Support Forum
3. Notification not received - File upload thru Formstack?

Hi Daniel,  Welcome to Box Community and glad to help!  If your test upload triggered a notification in your folder. Can you share some details concerning your workflow? How do you upload files usi...

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• Rona
• March 23, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. File not syncing correctly on Mac Ventura OS using FPE

Hi Trevor,  Good day!  Kindly reset your Box Drive manually:  Quit Box Drive if it's currently running. Open a Terminal window and run the following command: fileproviderctl domain remove -A com....

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• Rona
• March 23, 2023 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Md Muhibuzzaman

Hi there,  Welcome to Box Community and glad to help!  It appears that you've managed to open a ticket in regards to your billing details. Please keep an eye to your email as our dedicated team wil...

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• Rona
• March 23, 2023 01:20
• 0 votes

1. Community
2. Support Forum
3. Box folder on local machine disappears when box drive shuts down

Hi Rob,  Welcome to Box Community and glad to help! To guarantee your access to your local Box folder, you should always have your Box Drive application running.  Please ensure that you're running ...

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• Rona
• March 23, 2023 01:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX RELAY to delete files after download

Hi there,  Welcome to Box Community and glad to help!  Looks like it's something our Product Support team can assist you with. Let me create a ticket and someone will get in touch to you shortly.  ...

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• Rona
• March 23, 2023 00:13
• 0 votes

1. Community
2. Support Forum
3. Tracking user activity

Hi Daniel,  Welcome to Box Community and glad to help!  You may run a User Activity Report to track the activities in your Enteprise's folders and files. Additionally,  you can also filter your rep...

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• Rona
• March 22, 2023 23:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Transfer Admin privileges to a Co-admin

Hi Andrew,  Welcome to Box Community and glad to help!  To transfer the Admin privileges to another user, please make sure to check the following for the successful takeover. The user taking over ...

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• Rona
• March 22, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. invalid client - error_description: The client credentials are invalid when getting the authorization token.

Hi Blanca,  Welcome to Box Community and glad to help!  Looks like it's something our Product Support team can assist you with. Let me create a ticket and someone will get in touch to you shortly. ...

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• Rona
• March 22, 2023 22:45
• 0 votes

1. Community
2. Support Forum
3. Workflow of notification when file uploaded to folder not working

Hi Jess, Welcome to Box Community and glad to help!  Looks like it's something our Product Support team can assist you with. Let me create a ticket and someone will get in touch to you shortly.  St...

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• Rona
• March 22, 2023 22:41
• 0 votes