Rona

1. Community
2. Support Forum
3. Private key

Hi Douglas,  Happy Friday and welcome to Box Community!  We'll have our Box product support team to step in. Let me create a new case for this one and we'll be in touch through email.  Thanks for p...

• View comment
• Rona
• February 03, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. External References in Excel Formulas to link Spreadsheets on Box for Multiple Users

Hi Joel,  Welcome to Box Community!  Let me open a new case in regards to this query. And someone from Box Product Support wil reach out so please keep an eye to your email.  Thanks for posting! 

• View comment
• Rona
• February 03, 2023 22:16
• 0 votes

1. Community
2. Support Forum
3. Why are files unavailable in Box Drive

Hi Steve,  Happy Friday and welcome to Box Community!  Allow me to open a new case for this particular issue and someone from Box Product Support team will email you directly. Please keep an eye to...

• View comment
• Rona
• February 03, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. Deleting file in Box Drive for Mac does not delete the file from Box Online

Hi Steve,  Happy Friday and welcome to Box Community!  Things that you need to confirm to successfully delete folders in Box:  Confirm your permission to delete folders. If you're deleting root f...

• View comment
• Rona
• February 03, 2023 21:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sign App Not Showing up

Hi there,  Welcome to Box Community!  To utilize Box Sign please make sure you've enabled. And to check:  To change which of your users have Box Sign enabled or disabled: In the left sidebar of th...

• View comment
• Rona
• February 02, 2023 22:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Tags on files and folders not visible!

Hi Allison,  Welcome to Box Community!  I can see that you're already working with our teammate through email. Our Box product support team are on it and we would appreciate your reply in the threa...

• View comment
• Rona
• February 02, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. "We're sorry, your account is unable to preview this file type" Error in Preview

Hi Marco,  Welcome to Box Community!  Certain file type previews are only available to Business level Box accounts and above. Free or personal users can preview files owned by these accounts. And k...

• View comment
• Rona
• February 02, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Folder Modified Dates Not Updating

Hi there,  Welcome to Box Community!  The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've ran the script that wil...

• View comment
• Rona
• February 02, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. Disable 2 factor authentication

Hi Sergio,  Welcome to Box Community!  I've opened a new case for your request to disable your MFA. Please keep an eye to your email as someone from Box Product Support will reach out to assist.  T...

• View comment
• Rona
• February 01, 2023 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder still shows 0 file after someone posted a file

Hi there,  Welcome to Box Community!  We've ran a script to fix your incorrect file counts and apologies for your trouble. This is to ensure that you're seeing the correct file counts in your respe...

• View comment
• Rona
• February 01, 2023 22:19
• 0 votes