Rona

1. Community
2. Support Forum
3. Box Drive Update Failed

Hi Denise,  Welcome to Box Community!  Kindly confirm if you've managed to successfully update your Box Drive. And can you verify your current Box Drive version? We'll await for your reply, 

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• Rona
• February 07, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. Me too!

Hi William,  Welcome to Box Community!  Looks like you've just sent your Box Drive logs. Did you encounter an issue with Box Drive that prompted you to submit your Box Drive logs? Thanks for posting, 

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• Rona
• February 07, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. moving multiple files

Hi there,  Welcome to Box Community!  Let me open a new case for your query and you'll receive an email from Box Product Support team.  Thanks for posting! 

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• Rona
• February 07, 2023 00:36
• 0 votes

1. Community
2. Support Forum
3. update failed

Hi Chris,  Welcome to Box Community!  Allow us to help you in this issue and we'd like to get a closer look. I've created a new case through email and lookout for further communications from Box Pr...

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• Rona
• February 06, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. Some files deleted whiteout instruction

Hi Leani,  Welcome to Box Community!  Glad that you've managed to restore your deleted files! Meanwhile, to investigate your main Admin could generate a User Activity Report. And should you need as...

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• Rona
• February 06, 2023 22:38
• 0 votes

1. Community
2. Support Forum
3. Can you see who accessed a folder prior to the last person who updated it?

Hi Martin,  Welcome to Box Community!  Yes, Admin and Co-Admins in Business, Business Plus and Enterprise accounts could create a User Activity Report to generate reports for their folder(s) and tr...

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• Rona
• February 06, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Private key

Hi Douglas,  Happy Friday and welcome to Box Community!  We'll have our Box product support team to step in. Let me create a new case for this one and we'll be in touch through email.  Thanks for p...

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• Rona
• February 03, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. External References in Excel Formulas to link Spreadsheets on Box for Multiple Users

Hi Joel,  Welcome to Box Community!  Let me open a new case in regards to this query. And someone from Box Product Support wil reach out so please keep an eye to your email.  Thanks for posting! 

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• Rona
• February 03, 2023 22:16
• 0 votes

1. Community
2. Support Forum
3. Why are files unavailable in Box Drive

Hi Steve,  Happy Friday and welcome to Box Community!  Allow me to open a new case for this particular issue and someone from Box Product Support team will email you directly. Please keep an eye to...

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• Rona
• February 03, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. Deleting file in Box Drive for Mac does not delete the file from Box Online

Hi Steve,  Happy Friday and welcome to Box Community!  Things that you need to confirm to successfully delete folders in Box:  Confirm your permission to delete folders. If you're deleting root f...

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• Rona
• February 03, 2023 21:16
• Edited
• 0 votes