Ann

1. Community
2. Support Forum
3. 2FA Stopped Working

Hi Christopher, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirma...

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• Ann
• November 21, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. Cancel of purchase

Hi, Welcome to Box Community! To help with canceling the Business account, please reach out to our Billing team by emailing them directly using billing@box.com. Thanks for posting! 

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• Ann
• November 21, 2023 20:37
• 0 votes

1. Community
2. Support Forum
3. Changing Administrator's Email

Hi Mark, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created...

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• Ann
• November 20, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Versioning Too Much

Hi Samantha, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and cre...

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• Ann
• November 20, 2023 22:26
• 0 votes

1. Community
2. Support Forum
3. Can't Change Email Address

Hi Kendall,  Welcome to Box Community! Here are some troubleshooting steps to try:1. Make sure that the browser is up to date2. Clear the browsing history3. Temporary disable plugins/extensions, fi...

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• Ann
• November 20, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. Locked out of account by scammer

Hi Nate, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• November 20, 2023 22:20
• 0 votes

1. Community
2. Support Forum
3. Does anyone from Box visit here?

Hi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage am...

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• Ann
• November 20, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. Can't change my Password

Hi Juan,  Welcome to Box Community! Can you try to reset your password here https://account.box.com/login/reset?redirect_url=%2F i hope this will do the trick. Let me know how it goes!

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• Ann
• November 20, 2023 22:13
• 0 votes

1. Community
2. Support Forum
3. Account storage limit reached despite of free capacity

Hi Sarka,  Welcome to Box Community! it looks like the owner of the shared folder's storage has already been reached, Kindly reach out to the folder owner and ask to delete files that he/she no lon...

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• Ann
• November 20, 2023 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. my Storage is full but I've deleted all content in Box. please run the script on my account ANSWERED

Hi Bodek,  Welcome to Box Community! Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches pr...

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• Ann
• November 20, 2023 22:01
• 0 votes