France

1. Community
2. Support Forum
3. Box Sync quit unexpectedly Reason: ResourceNotFoundError:

Hi Michael,  Welcome to the Box Community, I'm happy to help! Can you please try this Microsoft fix tool to reinstall Box Sync on your PC and let us know how it goes?: https://support.microsoft.com...

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• France
• May 04, 2022 22:10
• 0 votes

1. Community
2. Support Forum
3. Box stopped opening and sending files

Hi Jacqueline,  Welcome to the Box Community, I'm happy to help! Can you try to quit Box Drive from the menu bar and then start the app again and see if this helps? If the issue persists, please tr...

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• France
• May 04, 2022 22:05
• 0 votes

1. Community
2. Support Forum
3. Space

Hi Brian,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect To ...

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• France
• May 04, 2022 20:53
• 0 votes

1. Community
2. Support Forum
3. File Count Incorrect

Hey, Guys!  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storag...

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• France
• May 04, 2022 20:52
• 0 votes

1. Community
2. Support Forum
3. Attempting to retrieve an older file version

Hi Alan,  Welcome to the Box Community, I'm happy to help! This is possible by accessing the Version History of the file. I did notice that your account is linked to a Free Personal Box, and unfort...

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• France
• May 04, 2022 20:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost a Years Worth of Data

Hi Hailey,  Welcome to the Box Community, I'm happy to help! Have you tried to check on your files/ folders in Trash in Box.com and see if the missing items are in there? This article might help on...

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• France
• May 04, 2022 20:33
• 0 votes

1. Community
2. Support Forum
3. 0 out of 14 upload tests to Box hostnames were successful

Hi Kevin,  Welcome to the Box Community, I'm happy to help! May I know what version of macOS are you on? Can you share a screenshot of the exact error you encounter so the community can take a clos...

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• France
• May 04, 2022 20:25
• 0 votes

1. Community
2. Support Forum
3. Box Drive not working

Hi Felicity,  Welcome to the Box Community, I'm happy to help! Can you provide more details about the issue such as what macOS are you on, and if you encounter any error when trying to open those f...

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• France
• May 04, 2022 20:16
• 0 votes

1. Community
2. Support Forum
3. Transfers are still pending

Hi Erica,  Welcome to the Box Community! If you are part of a Business or Enterprise or any paying Box instance, you may submit a ticket by accessing this page: https://support.box.com/hc/en-us/req...

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• France
• May 04, 2022 20:10
• 0 votes

1. Community
2. Support Forum
3. Box not working on MacBook after restoring Time Machine backup

Hi Patrick,  May I know what version of macOS are you running? When you said, it still doesn't work, do you encounter an error when you run the installer or tried to access Box Drive, if so, can yo...

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• France
• May 04, 2022 20:03
• 0 votes