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1. Community
2. Support Forum
3. I've deleted files, but my storage space was not reclaimed

Hi Burt,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see t...

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• France
• March 15, 2022 22:10
• 0 votes

1. Community
2. Support Forum
3. 2 Accounts due to Company Email Change

Hi Tony,  Welcome to the Box Community! To confirm, are you part of a Business Box account and is the other account a Personal free Box? If so, your Box admin can invite your other account to be ma...

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• France
• March 15, 2022 22:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive stopped working (Windows 10, up to date)

Hi Cesar,  Our engineering team has been trying to get in touch with the third-party vendor but have not yet been able to secure an open line of communication. In the meantime, our support have ide...

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• France
• March 15, 2022 21:51
• 0 votes

1. Community
2. Support Forum
3. Cancelling Box Account

Hi Andres,  Welcome to the Box Community and thanks for reaching out! Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you wou...

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• France
• March 15, 2022 21:45
• 0 votes

1. Community
2. Support Forum
3. [URGENT] Unable to share folder

Hi there,  Welcome to the Box Community! We have seen this error message in past where the collaborator is part of a Box enterprise who may have set limited external collaboration to selected domai...

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• France
• March 15, 2022 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive fails to instal on Amazon Workspace (Windows 10)

Hi Scot,  Welcome to the Box Community! Looks like you might be using an unsupported Windows server version here for Box Drive. Please check out this article for the details of support system requi...

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• France
• March 15, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. Unable to verify account

Hi Jackson,  Welcome to the Box Community! I just checked your profile and it shows you've already verified the email address linked to this Box account. If you are still unable to login, please go...

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• France
• March 15, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. shared files as co-owner - owner left

Hi Steven,  Welcome to the Box Community! It depends if the account and its content has been deleted by the organization that is managing that account. You want to reach out to the Admin managing t...

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• France
• March 15, 2022 20:32
• 0 votes

1. Community
2. Support Forum
3. SECURITY SYSTEM

Hi Ragner,  Welcome to the Box Community, I'm happy to help! To confirm, are you pertaining to a third-party software known as WARSAW (installed by online banking like Itau, Caixa and Bradesco)? We...

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• France
• March 15, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. File created by external user in folder owned by Managed user

Hi there,  Welcome to the Box Community, I'm happy to help! If the external user was removed, any uploaded content or created content in your folder or any managed user folder under your organizati...

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• France
• March 15, 2022 20:00
• 0 votes