Here are some of the most common reasons for errors when entering credit card information:
- The credit card has expired
- The credit card has reached its spending limit
-
Addresses do not match
- If your address is more than 30 characters long, please limit the address to 30 characters or less, as longer addresses can result in an error
- Invalid security code
- Name improperly entered
- Copy/Pasting credit card information
If you encounter an error, we recommend carefully re-entering the credit card information, making sure to individually enter each character in the proper order rather than copy-pasting. If the error persists, please:
- first contact the issuing credit card company or bank before submitting a support request to Box. Since Box is an internet-based service, some banks will require that the cardholder approve us as a vendor prior to charges being submitted.
- for new customers, please email billing@box.com
- for existing customers, please contact us at
- US: 1-877-729-4269
- International: 1-650-641-2332 or +44 808-189-0504
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