Tracking codes allow admins to define custom fields for user accounts and add tracking codes to those fields. This setting must be enabled by your customer success manager.
Configuring a Tracking Code
To configure a tracking code:
- Navigate to the Administration Console.
- In the left pane, click Enterprise Settings.
- At the top of the window, click User Settings. You can configure up to five categories for tracking code.
- Enter your categories, then click Save.
Once the categories are established, select the Users & Groups tab and click on a user you would like to configure. In the Edit User Account Details section, you should now see the fields for each of the categories that you have defined. You can enter your own internal tracking code in these fields. When you are done, click Save to save your changes.
Tracking codes are visible and configurable in User Account details in the legacy design. See New User Experience for User and Group Management for details.
Reporting on Tracking Codes
Reporting on tracking codes is available via API (application programming interface) and CLI (command line interface) as follows:
- Using API:
- Using Box CLI:
> box users:get <user_id> --fields=tracking_codes