- Name of the user
- Email of the user
- Date they were deleted
When we receive this information, we can recover the account in question.
In addition, if someone is deleted with owned content, and the content was not transferred, all collaborations for that folder are severed, and people must be added back to the folder when an individual is restored. Also, there is a 14-day grace period when content is deleted from someone's account. During this grace period Box Product Support can recover your content. After the grace period ends, however, we cannot guarantee that the files or folders are recoverable. If the folder is successfully transferred prior to the deletion, then the collaborations remains.