Box will soon apply the enterprise setting Allow all users to receive Box notifications at an alternate notification email address consistently across all notification emails.
This setting is located in Admin Console > Enterprise Settings > Notifications > Email Notifications. Currently, when it is disabled, a limited number of notification types are still sent to a verified alternate notification email address. After this change, delivery will follow the setting for all notification types:
- Enabled - Box sends notification emails to the user's verified alternate notification email address. This behavior is unchanged.
- Disabled - Box sends all notification emails to the user's primary Box email address, even when a verified alternate notification email address is saved on the account.
Your enterprise is affected only if this setting is disabled and one or more of your managed users has a verified alternate notification email address saved.
This change includes the notification types currently listed as exceptions in the previously published article. Those exceptions will no longer apply. Alternate notification email addresses saved on user accounts are not deleted - if you enable the setting, Box resumes sending notifications to those addresses.
What You Need to Do
No action is required if you intend for your users to receive notifications at their primary Box email address.
If you intend for your users to receive notifications at an alternate notification email address, enable the setting in Admin Console > Enterprise Settings > Notifications > Email Notifications. Verified addresses already saved on user accounts take effect immediately.