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No items, yet using 10.0 GB

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Larry Ding

I've experienced the known issue of inaccurate storage count. Even after completely emptying my Box of all files, it still shows 10.0GB / 10.0GB used. 

I read that there is a script that Support can run to fix this issue. Please, can this be done for my account? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thank you very much. 

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  • Aira

    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

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