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  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to help! 

    It appears that you've managed to open a ticket with Product Support. Our team will continue to work on your ticket and please keep an eye to your email. 

    Thanks for posting! 

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  • Ian Lestrange
    • Edited

    I've got the same issue as Unilogik Administration and David Whitney here https://support.box.com/hc/en-us/community/posts/14841260714259-Deleted-All-Folders-and-Files-and-Started-Over-but-Storage-didn-t-Reset
    Somehow today something exceded the storage limit but I did not upload any new files. On the contrary, I deleted many of them recently.
    I noticed yesterday Box Sync kept on redownloading anything I deleted and forced me to use the website to delete items. Then items on Box's recycle bin showed an error whenever I tried to delete them and wasn't able to do so until today, so that might be related.
    Edit: I'm checking all file details and Box has them all wrong, showing gigabytes of data on empty folders. Does seem to be everything the recycle bin denied access to until today.

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