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Hans Gierts
 
I have someone requesting access to box, now I am trying to create an account for him but he has already used his work mail address once to create an account himself. Anyone have an idea what to do with that?
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He did delete that account already but probably that's not completely gone?
 
I get the following when I try to make him an account in the admin portal.
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2 comments

Date Votes
  • France
    • Edited

    Hi Hans, 

    Welcome to the Box Community!
     
    This seems like an issue that requires some account specific information to resolve, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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  • Carmen Rodriguez

    Having the same issue with a user. Any guidance on how to add the user?

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