Issue with Box Desktop disappearing

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Nicholas Cai

• December 01, 2023 18:15

My Box Desktop disappears, it states that there is an issue with updating or something. I can reinstall and it appears back but then disappears in a few days. Prompts to restart, when done, same issues. Then prompts to send logs then just exits from Box without any change, this is repeating.

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  Rona

  • December 04, 2023 21:18

  Hi Nicholas, 

  Welcome to Box Community and glad to help!

  For context,can we confirm your Operating System and current Box version? 

  We'd love to further assist!

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  Nicholas Cai

  • December 05, 2023 15:31

  The OS is Windows 11 Pro and the box version is 2.36.107

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  Nicholas Cai

  • December 12, 2023 16:55

  Hi could I get a follow up on this, my Box stopped working again

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