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Box Relay Stalled - Unable to move file

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Carina Martin

Hello,

Midway through a Box Relay workflow, the workflow stalls and I receive the following message:

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Unable to move file

The workflow is unable to access the file. The permissions may have been changed and restricted workflow access.
 
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Are there any common reasons for why this would happen? The workflow has worked perfectly up until this point.
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  • Rona

    Hi Carina, 

    Welcome to Box Community and happy to assist! 

    Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

    Thanks for posting!

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