Changing Names on Files when uploaded

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Michele Pollucci

• April 08, 2024 18:13

Every time I upload a file or folder, it changes the names of the files, it's very random, sometimes it keeps the name and other times it changes it. Please let me know how I can stop this from happening and creating more work for myself by renaming the files. 

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• 

  Rona

  • April 09, 2024 21:28
  • Edited

  Hi Michele, 

  Welcome to Box Community and glad to assist!

  Can we confirm the following details regarding the issue?

  • When did the issue started? 
  • Is this affecting files and folders? 
  • What was the upload method used when the filename changed? 

  We'd love to further assist! 

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