Locked out of my account due to MFA

Completed

Follow

New post

Akshay Rao

• April 29, 2024 19:04

My account originated from a gmail account and used a sign in via my google account. I recently updated the password, however now I'm locked out of my account because it requires an authenticator or back up code. I have neither, since I just relied on sign in via google. How can I recover access to my account?

0

• 

  Rona

  • April 30, 2024 15:19

  Hi Akshay,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

  0

  Comment actions Permalink

Please sign in to leave a comment.