cancel billing since 2024050

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Peggy Deng

• May 08, 2024 11:07

Hi Sir

 

I would like to cancel the billing since 20240508 ，pls help!

Thank you .

Account Details

Account Type: Business

Account ID

33680942179

Storage Used

0 B of 1.0 TB

Max File Size

5.0 GB

Login Address

app.box.com/login

Admin Contact

<personal information redacted>

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• 

  Rona

  • May 08, 2024 19:10

  Hi Peggy,  

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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  Peggy Deng

  • May 09, 2024 01:07

  Dear Rona,

   

  I hope this email finds you well. I am writing to follow up on my recent request to terminate my paid subscription with Box, which I submitted on May 8th. However, to my concern, I have yet to receive any acknowledgment or confirmation of the termination from Box .

   

  I must express my disappointment with the delay in processing my request. It gives me the impression that Box is intentionally prolonging the process, possibly in an attempt to extend beyond the 14-day free trial period and coerce me into paying for the subscription. This situation has left me feeling uneasy and apprehensive about the company's intentions.

   

  I want to believe that this delay is merely an oversight and not indicative of Box's business practices. In order to dispel any misunderstandings and restore my confidence in your company, I kindly request that you prioritize the processing of my termination request immediately.

   

  I trust that you will take swift action to address this matter and provide me with confirmation of the termination at your earliest convenience. Your prompt attention to this issue would be greatly appreciated.

   

  Thank you for your understanding and cooperation.

   

  Sincerely,

  Peggy

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