sending inviatation to external user and getting cannot invitate deactived users to collaborat

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Charlene Wacenske

• May 21, 2024 17:38

We are trying to send an invitation to an external user and we are getting an error message that says Sorry you cannot invite deactivtated user to collaborate.  How do we resolve this

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  Rona

  • May 23, 2024 19:12
  • Edited

  Hi Charlene, 

  Welcome to Box Community and glad to assist!

  In order to collaborate with someone through Box, please make sure that you're inviting a user with an active Box account. Looks like your invitee's email  has deactivated the account. 

  You can advice him/her to contact Box Product Support so we could help him/her identify what his/her options are. 

  Thanks for posting! 

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