Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

fatal error : failed to execute script main

Answered
Follow
New post
noville771

This message appear when windows starts since a couple of month . I try to un install and re install . i have always the same message . Could you help me ?

0

Comments

21 comments

Date Votes
  • katrinaa

    Hi ,

     

    Thanks for your post in the community!

     

    Could you provide more information or even a screenshot so we can check further? Is this a Box sync or Box drive error?

    0
    Comment actions Permalink
  • Rob_Parrish

    If this is from an SSO window it may be that the embedded browser is too old (IE 7 likely)

    Make sure you are using the most up to date version of the app you are using to connect.

    0
    Comment actions Permalink
  • noville771

    i have the same script error in box sync or box drive.

    c.munch

    0
    Comment actions Permalink
  • noville771

    I use the latest version of mozilla firefox .

     

    i use the latest version of Box sync .

     

    What are the other applications i should verify ?

    0
    Comment actions Permalink
  • noville771

    I have always the same problem . can anybody help me ?

    0
    Comment actions Permalink
  • katrinaa

    Hi ,

     

    Sorry to hear that you're having a problem with Box Sync! Would you mind collecting your Sync Logs then submit it to our Support Team to help you directly?

     

    Here's how:

    0
    Comment actions Permalink
  • Lisandropa

    Hi, 

    I'm getting this error in 4 computers with windows 10 and IExplorer updated.

    This is log Icon Overlay

    2018-01-08 11:57:22,605 [6] INFO - Started Box Overlay Service Client
    2018-01-08 11:57:22,605 [6] INFO - Aborting Box Overlay Service Client in state Faulted
    2018-01-08 11:57:22,605 [6] INFO - Starting Box Overlay Service Client
    2018-01-08 11:57:22,605 [6] INFO - Started Box Overlay Service Client
    2018-01-08 11:57:22,605 [6] INFO - Aborting Box Overlay Service Client in state Faulted
    2018-01-08 11:57:22,605 [6] INFO - Starting Box Overlay Service Client
    2018-01-08 11:57:22,605 [6] INFO - Started Box Overlay Service Client

    0
    Comment actions Permalink
  • Lisandropa

     I solved this issue running boxsync.exe with Windows 7 compatibility. 

     

    Regards,

     

     

    0
    Comment actions Permalink
  • Rob_Parrish

    that's an odd one!  

    Thank you for sharing your solution.  By chance is there a software application or suite that is shared between all the systems that had the issue?  I'm wondering if something changed your .net or a runtime library. 

    0
    Comment actions Permalink
  • edwajas

    This fixed my problem as well. Thanks for the tip.

    0
    Comment actions Permalink
  • ArmyWife

    Unfortunately with Windows 10 this did not fix my problem

    0
    Comment actions Permalink
  • RichLeo

    Unfortunately that did not solve the error. 

    0
    Comment actions Permalink
  • dlindsey_pcc

    I found a solution to this error, when none of the above worked for me.  In the logs (which are located at: "C:\Users\username\AppData\Local\Box Sync"), I opened up the Icon Overlay log file and it had an error: 

     

    Error reading root path from C:\Users\username\AppData\Local\Box Sync\sync_root_folder.txt

     

    That txt file didn't exist on that folder location.  I created the txt file and then Box Sync was able to open and is functioning fine (for now).

    0
    Comment actions Permalink
  • alikantes85

    how did you create the txt file?

     wrote:

    I found a solution to this error, when none of the above worked for me.  In the logs (which are located at: "C:\Users\username\AppData\Local\Box Sync"), I opened up the Icon Overlay log file and it had an error: 

     

    Error reading root path from C:\Users\username\AppData\Local\Box Sync\sync_root_folder.txt

     

    That txt file didn't exist on that folder location.  I created the txt file and then Box Sync was able to open and is functioning fine (for now).

     

    0
    Comment actions Permalink
  • dlindsey_pcc
     wrote:

    how did you create the txt file?

    I just right-clicked in the folder and chose New->Text File

     

    Give the new txt file the sync_root_folder name before the .txt extension.

    0
    Comment actions Permalink
  • krishna4

    That also didn't worked out for me

    0
    Comment actions Permalink
  • France

    Hi ,

     

    Welcome to the Box Community and thanks for your first post in the forum!

     

    If you encounter the same error message described on this thread, I suggest  reaching out to Box Support team to further investigate with you. You can submit a ticket here to Box User Services to help you directly.

     

    Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

     

    0
    Comment actions Permalink
  • bkarun

    We we download the Box, I am not able to open, it is showing script,fatal error.

     

    0
    Comment actions Permalink
  • haroondavid

    I tried same fix, but im still getting same error. I even tried Windows 8 compatibility mode, no good.

     

    Any other suggestions?

    0
    Comment actions Permalink
  • Box Product Support

    I did something simple:

    First uninstall pyzo or python or anything you're coding with 

    Second delete the file in %appdata% with has the same name

    then reinstall it 

     

    and BAM it works

    0
    Comment actions Permalink
  • Shadrack Chabedi

    Fixed by changing date on my PC. Just realised my clock battery is dead! 🥲

    0
    Comment actions Permalink

Post is closed for comments.