Box Drive is taking up disk space

New post

Comments

14 comments

  • Official comment
    France

    Hi Regan, 

    Welcome to the Box Community!

    I understand you are having issue with Box Drive taking up your storage disk space and may have thought about changing the cache location to save spaces. 

    Box Drive currently does not allow changing location of where it stores its app data or cached files. 

    If you would like to clear up some disk space, you can try "Logging out" of Box Drive:

    • Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To log out on a Mac:

    1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
    • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
    • Click the gear icon, and from the list that displays click Log Out.

    Thanks for your post and hope you find this information helpful!

    Comment actions Permalink
  • Regan Kubicek

    Logging not remove the cache from my local hard drive, how can I remove it?

    2
    Comment actions Permalink
  • France

    Hi Regan, 

    If you have tried logging out of Box Drive however the issue with the app taking up most of your storage continue to persist, you may consult or submit a case with our support team to help look at this issue. 

    To find the available support channels for your account subscription, click the “Contact Support” link just above this page.

     

     

    -1
    Comment actions Permalink
  • Marilyn Thomas-Houston

    Hello. None of what is described here is my problem. I have used Box since 2013. I obtained a new iMac with 500 GB storage; 16GB RAM. When I installed Box it installed all of the files from 2013 to September 2021 onto my hard drive rendering my computer useless for working with large files. The Box folder is using 325.67 GB of my disk space. The worst part is I (nor my university's technicians) can seem to delete or move any files from it or figure a workaround. During the move/delete process it appears to remove/delete when I log in again the files return. What is even more problematic is when others upload to the shared folders, I have been getting a message saying something to the effect of cannot sync, download in process. Now with the latest operating system updated this morning, I received this message: "Disk clean up complete! Good news! All of your Box Sync content was saved to Box and cleaned up. This restored Zero KB of your disk space. All of your content is available in your new Box Folder. This is a brand new computer bought by the university specifically for me to complete a project that contains large files. I am the project director. HELP!!!

    2
    Comment actions Permalink
  • Dave

    I am having major trouble with BOX Drive all of a sudden. It is downloading all files to my hard drive for some reason.  Everything was working until about 24 hours ago. I do not use BOX Sync for this very reason and I sure as hell dont need to use BOX  if it is going to function like DropBox and take up space on my computer. this is ridiculous. please fix this ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    1
    Comment actions Permalink
  • Dave

    I am on deadline, please fix this ASAP. it is eating up all my hard disk space for some f-ing reason. why!!!!!

     

    0
    Comment actions Permalink
  • Dave

    BOX Drive is not acting like a drive it is acting like Sync. fix this now!!!!!!!!!!!!!

    0
    Comment actions Permalink
  • Dave

    Just did a full uninstall and a full install of Box Drive. nothing changed.

    I noticed that the cloud icon has shown up next to all my files and folders on BOX. this was not this way previously and I fi click on those icons that is when the disc space disappears as the files are downloaded form the cloud. what is wrong with BOX? please FIX THIS ASAP.

    0
    Comment actions Permalink
  • Sari Alkhatib

    Is this not solved yet? Like, my C drive is full and Box does not allow me to use my 1TB free D drive???? :/

     

    0
    Comment actions Permalink
  • Md Mursalin Khan

    The Box Drive and Box Sync are exact same thing for me (2/8/2022). They are keeping files in HDD and on Cloud. Which cloud service can provide the committed/real Box Drive-like service? Dropbox! iCloud! Google Drive!

    0
    Comment actions Permalink
  • Sari Alkhatib

    I loved my experience with Dropbox, it was very very seamless and flexible. However, with Box, it is not as much (and now, I must use it :/). I haven't use the other services for work to give my opinion.

    0
    Comment actions Permalink
  • Alain Michalak

    Is there any updates/resolution to this? I'm on Box Drive version 2.25.306. Currently, it is eating up 953 GB of my disk space. This can't be right at all! Help!

    0
    Comment actions Permalink
  • Synology Sync

    I can't believe there was no fix for it for the last two years.
    We have the same issue as Marilyn Thomas-Houston above. Would be great to have a solution to this problem.

    0
    Comment actions Permalink
  • Ricky Cordero

    I have this same issue every Monday morning. At random Box will take all of my hard drive space. I worked around it by logging out of Box drive and then logging back in. Its important that you log out and not simply close out box drive. After I log back in my hard drive space goes back to its normal state.

    0
    Comment actions Permalink

Please sign in to leave a comment.